Ice Chip #38

No problem…

I have just returned from the BNI International Directors Conference in Long Beach, CA where we celebrated 25 years of the world’s largest business networking organization.  While there, I had the pleasure of reuniting with fellow directors from over 35 countries. 

One of my meetings was with Assistant Director, Paul Clegg from Somerset, England.  He is a dear friend and was one of my hosts on my recent European tour for Remember the Ice.

During our meeting, Paul shared an “ah-ha” with me that I wanted to share with all of you.  We were discussing how simple phrases we have used for most of our lives can really be; innocently disempowering.

Here is an example.  During the recent weeks, Paul realized he was using the comment, “no problem”, as he would assess a conversation, and move on. 

You know, something like, “So we are on for next week, right?” 

“Sure thing.  No problem.”

 He realized that he might be suggesting there could be a “problem”, when actually there was a desire to move forward.

Paul noticed that when he inserted, “my pleasure”, instead; his conversation partner had a better feeling about the issue.  And so did Paul. 

This is a simple, subtle, yet far reaching example of how you can enhance your outcomes by using more empowering word choice to convey your message.

So consider shifting to a new empowering phrase like, “my pleasure”, instead of “no problem”, and watch what happens in your conversations.

Remember, there is Power in the Clarity of your Articulation.

Empowering regards,

Bob

November 10, 2009 | Filed Under Ice Chips, RTI 

comments

One Response to “Ice Chip #38”

  1. bob on November 19th, 2009

    This comment was shared by Stewart Graham from Avalon Solutions in England. Stewart, thank you so much for your support and your enthusiasm for Remember the Ice. Enjoy this short video.

    Empowering regards,

    Bob

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