Ice Chip #58

Some food for thought.

How are you nourishing your mind with word choice?

The most destructive Habit………………………………………………Worry

The greatest Joy……………………………………………………………..Joy

The greatest Loss………………………………………Loss of Self-Respect

The most satisfying Work…………………………………….Helping Others

The ugliest Personality Trait………………………………………Selfishness

The most Endangered Species………………………….Dedicated Leaders

Our greatest Natural Resource……………………………………Our Youth

The greatest “Shot in the Arm”……………………………..Encouragement

The greatest problem to Overcome………………………………………Fear

The most effective Sleeping Pill………………………………Peace of Mind

The most crippling Failure Disease………………………………….Excuses

The most Powerful Force in Life………………………………………….Love

The most dangerous Pariah………………………………………A Gossiper

The most incredible Computer………………………………………The Brain

The worst thing to be Without…………………………………………….Hope

The most/least constructive Tool……………………………….The Tongue

The two most Power-Filled Words……………………………………..”I Can”

The greatest Asset………………………………………………………..Faith

The most Worthless Ambition…………………………………………Self-Pity

The most Beautiful Attire………………………………………………..A Smile

The most Prized Possession……………………………………………Integrity

The most Powerful Channel of Communication………………………Prayer

The most Contagious Spirit………………………………………..Enthusiasm


To the world, You may be One Person; yet to One Person, You may be the World.

Remember to “Take care of your Body, Nourish your Mind, And Embrace your Soul”

Have an empowering week,

Bob

March 30, 2010 | Filed Under Ice Chips, RTI, The RTI Community | Leave a Comment 

Ice Chip #57

Are you endorsing a philosophy or a campaign?

The second book in the Remember the Ice series will focus on customer service:  Providing Exceptional Care for your Valued Client. During a recent conversation with my colleague LuAnn Buechler about one of the chapters in the book, we touched upon an interesting discussion.  She is contributing valuable content and concepts for the book and I am grateful for our working relationship.  Watch for the release of this book in the Fall.

LuAnn has over 30 years experience in the Hospitality industry, and is also an exceptional event planner.  The hallmark of her success is her insatiable attention to detail and providing great care for her clients.

She shared she had worked for a major hotel chain for 5 years.  During that time, they had all of their employees wear buttons or badges that said:  “Yes I can.”  The message to their clients and guests was simply:  Yes, we can take care of that for you.  It relayed to the employees and customers alike that the employee was empowered to say “Yes, I can help you with that. Yes, I can find a solution that will please you and keep you as our customer.”

On first look, this is a brilliant idea.  It is a great philosophy.

As we talked, I asked her if the hotel was still using the buttons.

She said, “No, they stopped a few years ago.”

Now their campaign is:  “You’re more than welcome.”

Think about the difference between a philosophy and a campaign.

Philosophy: a system of principles for guidance in practical affairs.  The rational investigation of the truths and principles of being, knowledge, or conduct.

Campaign: a systematic course of aggressive activities for some specific purpose for example:  a sales campaign.

In my opinion, the hotel had an opportunity to keep a philosophy alive and well.  The principle of empowering their employees to say, “Yes, I can take care of that for you.”

It appears that it was instead a campaign.  There is still a great deal of value created by the campaign; however, campaigns usually have an ‘end date’.  A philosophy is a living system, with no end date.  It has a beginning and an opportunity for an endless effort of implementation.

Are you focusing on a campaign of eradicating your “(K)notty Words” or are you making it a philosophy?

Remember the Ice is a philosophy.  Utilizing empowering word choice to attract the life you want is an ongoing philosophy.

Remember, there is Power in the Clarity of your Articulation.

This philosophy helps you attract the life you want through empowering word choice.

Enjoy your journey!

Bob

March 23, 2010 | Filed Under Ice Chips, RTI, The RTI Community | Leave a Comment 

Ice Chip #56

Back to Basics 2

Having a place to go and remind you of the basics of empowering word choice is a welcome respite in these hectic times.  The RTI Community is that oasis.  Think of it as a classroom you can enter at your leisure.  The lessons are available 24/7 and the time in class can be from a few minutes to 30 or more (on the Icicles – the longer articles).

This week I would like to highlight The Sound of Ice.  These are 10-15 minute podcasts with explanations of various aspects of the Remember the Ice concept.  For your introduction, please click on the link

http://community.remembertheice.com/categories/podcasts

When prompted for a code, please use the word:

founder

(please use lower case letters)

I know we have talked in the last couple of months about the phrase “No problem”.  This phrase is one of the most abused by people in various roles of customer service.  The other day, I was in a local bank in Anchorage, and had the opportunity to speak with 4 different people about a financial matter.  Each one of them assured me they had “everything under control”, and as they were finishing up their part, smiled, and said, “No problem”.

I believe they really thought they were doing a good thing.  My question is now and was when we first discussed this dilemma, “Why would one want to bring a ‘problem’ into the discussion?”

One of my fellow BNI Assistant Directors in Alabama, Jerry Williamson, was speaking with me recently on the phone.  I shared my concern over this “No problem” phrase.  He agreed and said for years, he made sure whenever he was dealing with one of his customers for his floral shop, that he said, “My pleasure” instead.  “This way, my customers know that I am happy to assist them,” says Jerry.

Thank you, Jerry.  Agree 100%.

Ask the readers:

What about you?  Do you have a pet peeve phrase that we can “de-ice”?

I would like to ask for your input about topics for future Ice Chips.  What would you like to see discussed?  Have a scenario you would like some comments on? Just email me:  bob.nicoll@remembertheice.com

Empowering regards,

Bob

March 15, 2010 | Filed Under Ice Chips, RTI, The RTI Community | 2 Comments 

BNI Crucial Links Chapter – Anchorage

Want to develop your business through Word-of-Mouth-Referral-Marketing?  Come to the weekly BNI meeting at the offices of Apex Logic, 4105 Turnagain Blvd.  Business professionals meeting weekly educating and advocating for each others business to help grow each others business.  Join us.  We meet from 7:00AM to 8:30AM every Tuesday.

Because we only allow one representative from each business classification, when you join, you are able to lock out your competition, and grow through referrals.

Bob has been involved with BNI since 1989, and cites that it is the main method he has used to take Remember the Ice and his message, global.

March 12, 2010 | Filed Under Events | Leave a Comment 

Ice Chip #55

Back to Basics

I thought it would be a good idea to sojourn back to the basics of searching for “(k)notty word” signs.  Here is a collection from the Remember the Ice website for you to peruse.

I welcome contributions from all of you.  Here is an example of a couple I highlighted on The RTI Community. This link will take you to the home page of the Ice Pics. When you arrive, take a look at the short video.

If you would like to see the other Ice Pics, Just click on this link:  http://community.remembertheice.com/categories/knotty-word-photos and when prompted for a code, please use the word:

founder

(please use lower case letters)

Here is one of my favorite pictures:

Do Not Stop


Enjoy watching for new signs and send them my way.


Have an empowering week,

Bob

March 9, 2010 | Filed Under Ice Chips, RTI, The RTI Community | Leave a Comment 

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