Exceptional Care for Your Valued Client

The second book in the Remember the Ice Series!

Exceptional Care for Your Valued Client is the second book from Bob Nicoll, creator of the BETTER Word Choice concept:  Remember the Ice.  As with his first book, Remember the Ice and Other Paradigm Shifts, he has teamed up once again with Bronwyn Emery Ashbaker, an extraordinarily gifted developmental editor.

Exceptional Care is about providing just that—Exceptional Care.  So Bob sought out LuAnn Buechler, an insightful, delightful lady with 30 years experience in creating exceptional care for her valued clients via her hospitality and event planning skills.

“While playing a round of golf during the 2009 Get Connected Conference in St. Petersburg, FL, we had a conversation about how the “(K)notty Words” continue to display themselves in various customer service experiences.

They ooze and spread like “going bad” cream cheese covering a stale bagel.  LuAnn says, “There is no room for ‘(K)notty Words’ in customer service.”  And I agreed with her wholeheartedly.  While driving the cart down the third fairway following a couple of stellar tee shots, we realized we had a message to convey, and decided right then to deliver it to you.”

For this book, we know:  There is Power in the Clarity of providing Exceptional Care for Your Valued Client. So join us for some enlightening concepts and hands-on tools you can use immediately to enhance the Exceptional Care you are providing Your Clients.

Make sure to fill in your mailing address on the check out so we can get your copy of:

Exceptional Care for Your Valued Client

to you right away.

If you would like to order an Ice Tray (10 copies) or an Ice Box (40 copies), please contact Bob via the contact form on the Right Side Bar and he will take care of your order.