The Story

In a convenience store on Northern Avenue in Phoenix, AZ, the manager had placed a couple of signs above his cash registers. His intention was to encourage his patrons to buy more ice during the hot desert summer. I lived across the street from this store and came to know him. Rick was working one day as I made a purchase. This time I paused and asked him how his ice sales were going. Perhaps you might think this a strange question. Alas, I am intrigued by words and their juxtapositions as well as the outcomes of behavior.

You see, the signs above the cash registers read:

Don't Forget the Ice .

I asked Rick how sales were going. His reply was less than favorable. I paused and asked if I could make a suggestion. I mean, after all, this was Phoenix—in the desert—in the middle of the summer. (110+ degrees in the shade)

“Rick, do you have a couple of pieces of paper and a magic marker?” I inquired. He gave me the items and I quickly made two new signs for him. The new signs were: Remember the Ice

I left with a knowing smile and purposely stayed away for about three weeks. When I did go back to the store I spoke with Rick about his recent ice sales. “I have ordered three times as much in the last three weeks. Sales are great.”

I smiled and explained what I had done. “If I say to you: Don’t think of the color blue. What color are you thinking of?”

“Why blue of course” he replied.

“Of course.”

Now if I say “don’t forget the ice”, what will you forget?

“Hmmm…the ice.”

“Right.”

 

 

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